Term & Conditions
Last Updated: September 2026
Welcome to UK Travel Agent. These Terms & Conditions govern your use of our website and any flight booking assistance or travel-related services provided through our platform.
By accessing our website or using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1. About Our Services
UK Travel Agent provides travel assistance and flight booking support to customers looking for domestic and international travel options.
Our services may include:
Flight booking assistance
Flight enquiries
Travel information
Booking-related support
Cancellation assistance
Refund assistance
General travel enquiries
The availability of any service depends on the relevant airline, travel provider, fare conditions, and applicable booking requirements.
2. Flight Information
Flight schedules, availability, fares, baggage allowances, taxes, fees, and other booking information may change without notice.
Information provided during an enquiry is subject to availability and is not considered a confirmed booking until the booking has been successfully processed and confirmed.
We recommend checking all flight details carefully before completing your booking.
3. Booking Confirmation
A flight booking is considered confirmed only after the applicable booking process has been completed and confirmation has been issued.
Customers should carefully check their confirmation details, including:
Passenger names
Travel dates
Departure and arrival airports
Flight numbers
Flight times
Baggage allowance
Cabin class
Fare conditions
If you notice an error, please contact us as soon as possible.
4. Passenger Information
Customers are responsible for providing accurate and complete passenger information.
This may include:
Full passenger name
Date of birth, where required
Contact information
Passport or travel document details, where applicable
Other information required by the airline or travel provider
UK Travel Agent is not responsible for problems caused by incorrect, incomplete, or inaccurate information supplied by the customer.
Corrections to passenger information may also be subject to airline restrictions or additional charges.
5. Payment
Any applicable payment must be made according to the payment instructions provided during the booking process.
The total amount may include:
Flight fare
Taxes
Airline charges
Booking charges
Service fees
Administration fees
Other applicable charges
A booking may not be confirmed until the required payment has been successfully received and processed.
6. Fares and Prices
Flight prices and availability can change at any time before confirmation.
Any fare quoted during an enquiry may be subject to availability and may change before the booking is completed.
Where applicable, customers will be informed of the price payable before confirmation of the booking.
7. Airline Terms and Conditions
Flight bookings are subject to the terms, conditions, and fare rules of the relevant airline or travel provider.
These rules may govern:
Cancellation
Changes
Refunds
Baggage
Check-in
Flight disruptions
No-show conditions
Passenger requirements
Customers should review the applicable airline or travel provider conditions before confirming their booking.
8. Changes to Bookings
If you need to change a confirmed booking, please contact us as soon as possible.
Changes may be subject to:
Airline availability
Fare restrictions
Change fees
Fare differences
Service or administration charges
Not all tickets permit changes, and some changes may not be available.
9. Cancellation
Customers who wish to cancel a booking should contact UK Travel Agent as soon as possible.
Cancellation rights and charges depend on the specific booking, airline, fare conditions, and applicable law.
Some tickets may be completely or partially non-refundable.
For further information, please refer to our Cancellation Policy.
10. Refunds
Refund eligibility depends on the applicable airline or travel provider rules, fare conditions, booking terms, and applicable legal requirements.
Where a refund is approved, the amount may be reduced by applicable airline penalties, service charges, administration fees, or other non-refundable amounts.
For more information, please refer to our Refund Policy.
11. Travel Documents and Entry Requirements
Customers are responsible for ensuring that they have the correct travel documents required for their journey.
Depending on the destination, these may include:
Valid passport
Visa
Electronic travel authorisation
Transit visa
Health documentation
Proof of onward or return travel
Other required documentation
Travel requirements vary by destination and traveller. Customers should verify current requirements with the relevant official authorities before travelling.
12. Travel Insurance
We recommend that customers consider purchasing appropriate travel insurance before travelling.
Travel insurance may provide protection for certain situations such as medical emergencies, cancellations, delays, and baggage-related issues, depending on the policy.
Customers are responsible for reviewing their insurance policy and ensuring that it provides appropriate cover for their circumstances.
13. Flight Delays and Cancellations by Airlines
Airlines may delay, cancel, reschedule, divert, or otherwise alter flights for operational, technical, weather-related, regulatory, or other reasons.
Where a flight is disrupted, available options are generally determined by the airline and applicable passenger rights.
UK Travel Agent may provide reasonable booking-related assistance where applicable, but we cannot guarantee the actions or decisions of an airline or third-party travel provider.
14. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use the website for fraudulent purposes
Submit false or misleading information
Attempt to gain unauthorised access to our systems
Interfere with the website’s operation
Introduce malicious software or harmful code
Use the website in a way that may damage our services or other users
We reserve the right to restrict or suspend access where misuse or unlawful activity is suspected.
15. Third-Party Services and Websites
Our website or services may contain links to third-party websites, including airline websites, payment providers, travel suppliers, and other external services.
We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.
Your use of third-party services may be subject to their own terms and conditions.
16. Intellectual Property
Unless otherwise stated, content displayed on the UK Travel Agent website, including text, graphics, logos, design elements, and other materials, is owned by or licensed to UK Travel Agent and may be protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or commercially use our website content without appropriate permission.
17. Limitation of Liability
We aim to provide accurate and helpful travel assistance. However, flight schedules, fares, availability, travel requirements, and services provided by third parties can change.
To the extent permitted by applicable law, UK Travel Agent is not responsible for losses arising from circumstances outside our reasonable control, including airline cancellations, delays, schedule changes, weather conditions, government restrictions, airport disruptions, or actions of third-party service providers.
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.
18. Events Beyond Our Control
We will not be responsible for failure or delay in providing services where this results from circumstances beyond our reasonable control.
Such circumstances may include:
Severe weather
Natural disasters
Government restrictions
Industrial action
Airport closures
Airline operational issues
Technical failures
Security incidents
Public health emergencies
Other unforeseen events
19. Privacy
Your use of our website and services may involve the collection and processing of personal information.
Please review our Privacy Policy for information about how we collect, use, store, and protect your personal information.
20. Complaints and Customer Support
If you have a question, concern, or complaint regarding our services, please contact UK Travel Agent using the contact details provided on our website.
We will review your concern and aim to provide an appropriate response within a reasonable timeframe.
21. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
Your continued use of the website after changes are published means that you accept the updated terms, to the extent permitted by law.
22. Governing Law
These Terms & Conditions shall be interpreted in accordance with applicable laws of the United Kingdom and, where applicable, the laws and jurisdiction relevant to the customer’s transaction and services provided.
Any disputes will be handled in accordance with applicable legal requirements.
23. Contact Us
If you have any questions regarding these Terms & Conditions, our booking services, or your travel arrangements, please contact UK Travel Agent through our Contact Us page.
Company Name: UK Travel Agent
Business Type: Travel Assistance & Flight Booking Services
Service Area: UK and International Travel
Please ensure you read these Terms & Conditions, together with the applicable booking, cancellation, refund, and privacy policies, before using our services.