Refund Policy
Last Updated: September 2026
At UK Travel Agent, we aim to provide clear and reliable assistance with flight and travel bookings. Our refund policy explains how cancellations, refunds, and related requests are handled.
Please read this policy carefully before making a booking or requesting a cancellation.
1. General Refund Policy
Refund eligibility depends on the terms and conditions of the airline, travel provider, fare type, ticket conditions, and the specific booking made.
Some fares may be fully refundable, partially refundable, or non-refundable. Any applicable cancellation charges, airline penalties, service fees, or administrative charges may be deducted from the refundable amount.
A refund is not automatically guaranteed simply because a booking has been cancelled.
2. Airline and Travel Provider Refunds
Where a booking has been made through an airline or third-party travel provider, the refund will generally be subject to that provider’s fare rules and cancellation terms.
If the airline or travel provider approves a refund, we will assist with the applicable refund process where our service permits us to do so.
The amount ultimately refunded may differ from the original amount paid because of:
Airline cancellation fees
Fare restrictions
Travel provider charges
Non-refundable components
Our applicable service or administration fees
Taxes or charges that are not refundable
3. Non-Refundable Tickets
Certain flight tickets and travel services may be non-refundable.
If your booking is subject to a non-refundable fare condition, the ticket price may not be returned after cancellation, except where a refund is required by the applicable airline terms or law.
Some taxes or government charges may be refundable depending on the fare and airline’s rules.
4. Cancellation by the Customer
If you wish to cancel your booking, please contact UK Travel Agent as soon as possible.
Before processing a cancellation, we may review the booking conditions and advise you of any applicable:
Cancellation charges
Airline penalties
Service fees
Administrative fees
Non-refundable amounts
You should not assume that submitting a cancellation request means that a refund has been approved.
5. Airline-Cancelled or Significantly Changed Flights
If an airline cancels a flight or makes a significant schedule change, your available options may depend on the airline’s policies and the applicable fare conditions.
Where applicable, we may assist you with available options such as:
Rebooking
Rescheduling
Travel credit
Refund requests
Any refund will generally be processed according to the airline’s applicable rules.
6. Refund Processing Time
Once a refund has been approved and processed, the time taken for the funds to reach your original payment method may vary.
Processing times can depend on:
The airline or travel provider
Payment service providers
Banks or card issuers
The payment method used
The complexity of the booking
We will provide relevant information about the refund status where available, but we cannot guarantee the processing time of a third-party provider or financial institution.
7. Refund Method
Where possible, approved refunds will normally be returned using the original payment method.
We may require additional information to verify the booking or payment before processing a refund request.
Refunds may not be transferred to a different person or payment method unless permitted by the applicable provider and appropriate verification has been completed.
8. Service and Administration Fees
Any service, booking, administration, or processing fees charged by UK Travel Agent may be non-refundable, unless otherwise stated or required by applicable law.
Where a booking includes charges from an airline or another travel provider, those charges may also be deducted from the refundable amount.
9. Duplicate or Incorrect Payments
If you believe that you have made a duplicate payment or have been charged incorrectly, please contact us as soon as possible.
We may request booking and payment information to investigate the issue and, where appropriate, arrange a correction or refund.
10. Refund Requests
To request a refund, please contact us with the relevant booking information, including:
Passenger name
Booking reference
Contact details
Date of booking
Reason for the refund request
Any relevant supporting information
We may need to verify the request before submitting it to the relevant airline or travel provider.
11. Refunds for Special Circumstances
Certain situations may be subject to special refund or cancellation rules. These can include circumstances such as airline disruption, government restrictions, or other events affecting travel.
The availability of a refund will depend on the specific booking terms, airline policy, and applicable legal requirements.
12. No Guarantee of Refund
Submitting a refund request does not guarantee that a refund will be approved.
The final refundable amount is determined according to the applicable fare rules, airline or travel provider policies, booking conditions, and any applicable legal requirements.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes to our services, booking procedures, or applicable requirements.
Any changes will be published on this page with an updated “Last Updated” date.
14. Contact Us
If you have questions about a cancellation or refund, please contact UK Travel Agent through our Contact Us page.
Company Name: UK Travel Agent
Website: UK Travel Agent website
Contact: Please use the contact details provided on our website.
Our team will review your request and provide information about the applicable refund process and booking conditions.