Cancellation Policy
Last Updated: September 2026
At UK Travel Agent, we understand that travel plans can change unexpectedly. This Cancellation Policy explains how flight and travel booking cancellations are handled when you use our flight booking assistance services.
Cancellation terms can vary depending on the airline, fare type, ticket conditions and the specific booking. Customers should review the applicable fare rules and booking conditions before requesting a cancellation.
1. General Cancellation Policy
Cancellation of a flight booking is subject to the terms and conditions of the airline or travel provider responsible for the booking.
Some tickets may be fully or partially refundable, while others may be non-refundable. Cancellation charges, airline penalties and service fees may also apply depending on the booking.
UK Travel Agent cannot guarantee that a cancellation will result in a refund.
2. Customer-Initiated Cancellation
If you need to cancel your flight, please contact UK Travel Agent as soon as possible.
We will review the applicable booking conditions and, where possible, assist you with the cancellation process.
The amount refundable, if any, will depend on the airline’s fare rules and any applicable charges.
3. Non-Refundable Tickets
Certain flight tickets and promotional fares may be non-refundable.
Where a ticket is non-refundable, the airline may not provide a refund for the unused fare. However, some taxes or charges may be treated differently depending on the airline’s rules and applicable circumstances.
Any applicable service or administration fees may also be deducted where permitted.
4. Cancellation Charges
Cancellation charges may apply when a booking is cancelled.
These charges may include:
Airline cancellation fees
Fare-related penalties
Service or administration charges
Charges for optional services
Other applicable third-party fees
The applicable charges depend on the booking and the conditions attached to the selected fare.
5. Cancellation Before Travel
Customers requesting cancellation before the scheduled departure should contact us as early as possible.
Cancelling well in advance may provide more options under certain fare conditions. However, the availability of a refund or credit remains subject to the applicable airline and ticket rules.
6. Cancellation Close to Departure
Cancellation requests made shortly before departure may be subject to stricter conditions.
Some airlines may impose higher cancellation charges or may not permit cancellation or refund for certain fares.
Customers should contact UK Travel Agent promptly if they are unable to travel.
7. Missed Flights and No-Shows
If a passenger does not check in or fails to board a confirmed flight without cancelling in accordance with the applicable rules, the booking may be treated as a no-show.
No-show conditions can result in the loss of the ticket value or additional charges, depending on the airline and fare rules.
Customers should contact us before departure whenever possible if they know they will not be travelling.
8. Airline-Cancelled Flights
If an airline cancels a flight, the options available may include:
Rebooking on another available flight
Flight credit, where offered
Refund, where permitted
Alternative arrangements offered by the airline
The available options depend on the airline’s policies and the circumstances of the cancellation.
UK Travel Agent can assist customers in understanding and communicating available options where our services allow.
9. Airline Schedule Changes
Airlines may change flight times, routes, aircraft or other booking details.
Where we are notified of a significant schedule change affecting a booking handled by us, we may assist with communicating the available options.
Any rebooking or refund rights will depend on the airline’s applicable rules and the nature of the change.
10. Refunds Following Cancellation
If a refund is approved, the amount and processing time will depend on the airline, payment provider and applicable booking conditions.
Where the airline must process or authorise the refund, UK Travel Agent may need to wait for the airline or relevant provider to release the funds before the refund can be completed.
For additional information, please refer to our Refund Policy.
11. Service and Administration Fees
Any service or administration fee charged by UK Travel Agent may be treated separately from the airline ticket price.
Where applicable, such fees will be communicated during the booking or cancellation process.
Unless otherwise stated or required by applicable law, service fees may not be refundable even where the airline provides a refund for the ticket.
12. Optional Services
Charges for optional services such as baggage, seat selection or other additional services may have separate cancellation and refund conditions.
These conditions may be determined by the airline or relevant service provider.
13. Cancellation Request Procedure
To request a cancellation, customers should:
Contact UK Travel Agent as soon as possible.
Provide the relevant booking reference and passenger details.
Confirm that they wish to cancel the booking.
Allow us to review the applicable cancellation conditions.
Review any applicable cancellation charges or refund information.
Confirm whether they wish to proceed where required.
Keep the cancellation confirmation for their records.
14. Cancellation Confirmation
Customers should not assume that a booking has been cancelled simply because a cancellation request has been submitted.
A cancellation should be considered completed only after confirmation has been provided by UK Travel Agent, the airline or the relevant booking provider, as applicable.
15. Special Circumstances
In certain circumstances, airlines or travel providers may have special policies relating to cancellations.
These circumstances may include significant disruptions, operational changes or other situations covered by the provider’s applicable rules.
Any special cancellation or refund arrangements remain subject to the relevant provider’s terms and applicable law.
16. Customer Responsibility
Customers are responsible for checking their booking information and contacting UK Travel Agent promptly if they need to cancel.
Failure to request cancellation before the relevant deadline may result in additional charges, loss of ticket value or reduced refund eligibility.
17. Important Information
Cancellation and refund conditions vary significantly between airlines and fare types.
UK Travel Agent does not control airline cancellation rules, ticket restrictions, fare conditions or refund processing times.
We will provide reasonable assistance with cancellation enquiries, but the final decision regarding airline refunds, credits or penalties may rest with the relevant airline or travel provider.
Nothing in this policy is intended to exclude or restrict any rights that cannot legally be excluded or restricted under applicable law.
18. Changes to This Policy
UK Travel Agent may update this Cancellation Policy from time to time to reflect changes to our services, procedures or applicable requirements.
The latest version will be published on our website.
19. Contact Us
If you need to cancel a flight or have questions about cancellation charges, refund eligibility or booking conditions, please contact UK Travel Agent using the contact details provided on our website.
We recommend contacting us as early as possible to help ensure that any available cancellation options can be reviewed before applicable deadlines.